Privacy policy · Alpha Accord

This policy explains what personal information Alpha Accord Ltd. collects when you use our website and payment platform, why, and what choices you have. Our service is for businesses, but we still handle information about the people behind them, such as owners, directors and staff.

1. Who is responsible

Alpha Accord Ltd., 15 Wellesley Street West, Suite 201, Toronto, Ontario, M4Y 0G7, Canada, is responsible for the personal information described here. You can reach us about privacy at trade@alphaaccord.org.

2. What we collect

About your business: legal name, registration details, address, website, type of business, expected payment activity and source of funds.
About owners, directors and users: name, role, ownership share, contact details, and identity documents.
About payments: amounts, currencies, references, the funding account you use, and the name and bank details of the people and companies you pay.
About your use of the platform: login details, IP address, device and browser information, and actions taken in the platform.
Messages: what you send us by email or through the platform, including the form on this website.

If you give us information about someone else, such as a supplier you pay, you must have the right to share it with us.

3. Why we use it

To open and run your account and send your payments.
To check who you are and who you pay, and to monitor payments, as Canadian law requires of a money services business.
To prevent fraud and keep the platform secure.
To tell you about changes to your account or our service.
To meet legal duties, including reporting to authorities, and to deal with disputes.

We only use your information for the reasons above, or for purposes we tell you about at the time. For most of it we rely on your consent, given when you open an account, and on legal duties that apply to us.

4. Who we share it with

Banking Circle, our banking and payment partner, which holds our accounts and carries out payments.
Banks and payment schemes that deliver your payment to the recipient.
Regulators, law enforcement and courts, when the law requires or allows it.
Professional advisers, such as lawyers and auditors, who are bound to keep it confidential.

We do not sell personal information.

5. Sending data abroad

Cross-border payments mean information about the sender and recipient travels to banks in other countries, including outside Canada. Our banking partner is based in Europe. Once information is in another country it can be accessed by courts and authorities there under their laws. We choose partners who protect information, but we cannot control foreign law.

6. How long we keep it

We keep information as long as we need it for the reasons above. Anti-money-laundering rules require us to keep certain records for a minimum period after an account closes. After that we delete it or make it anonymous.

7. Keeping it safe

We use access controls, encryption and monitoring suited to the sensitivity of the information, and we limit access to staff who need it. No system is perfectly secure. If a breach creates a real risk of serious harm to you, we will tell you and the authorities as Canadian law requires.

8. Your rights

You can ask us to:

tell you what personal information we hold about you and how we use it;
correct information that is wrong or out of date;
stop using your information where you withdraw consent, although some uses cannot stop while the law requires us to keep records or while an account is open.

Email us at trade@alphaaccord.org and we will reply within the time the law allows.

9. Cookies

Our website uses cookies. What they do and how to change your choices is in our cookie policy.

10. Changes

We may update this policy. The date at the top shows the latest version. If a change matters, we will tell you before it takes effect.

11. Contact and complaints

Questions or complaints: trade@alphaaccord.org. If you are not happy with our answer, you can complain to the Office of the Privacy Commissioner of Canada.